You can contact one of our representatives in the way that is most convenient for you:
| Call 0892 90 90 92 или 0700 8 90 92 from Monday to Saturday between 08:00 AM - 07:30 PM and Sunday between 09:00 AM - 07:30 PM;
| Send us Email at [email protected];
| Contact us on social media:
    Facebook: https://www.facebook.com/MebeliVidenov;
    Instagram: https://www.instagram.com/en.videnov.bg/;
| You are welcome to come to one of our 46 stores and talk to our consultants in person.

You can contact one of our representatives in the way that is most convenient for you:
| Call 0892 90 90 92 или 0700 8 90 92 from Monday to Saturday between 08:00 AM - 07:30 PM and Sunday between 09:00 AM - 07:30 PM;
| Send us Email at [email protected];
| Contact us on social media:
Facebook: https://www.facebook.com/MebeliVidenov;
Instagram: https://www.instagram.com/en.videnov.bg/;
| You are welcome to come to one of our 46 stores and talk to our consultants in person.

| It is important for us to provide maximum comfort for our customers, that is why we deliver every order to our customer`s address. This service is completely free of charge for orders over 50BGN and
    applies to the entire territory of Bulgaria. We have over 4000 products that we deliver within 10 working days. One or two days before the delivery day we will call you by phone to clarify
    the date. Then we will send you a text when to expect us.

| It is important for us to provide maximum comfort for our customers, that is why we deliver every order to our customer`s address. This service is completely free of charge for orders over 50BGN and applies to the entire territory of Bulgaria. We have over 4000 products that we deliver within 10 working days. One or two days before the delivery day we will call you by phone to clarify the date. Then we will send you a text when to expect us.

    You can place an order in a few ways. Choose the best for you:
| You are welcome to come to one of our 46 stores and our sales consultants will help you.
| Place your order, fast and easy online using our website https://en.en.videnov.bg/;
| Contact our call center from Monday to Saturday between 08:00-19:30 and Sunday between 09:00 AM - 07:30 PM and order your new furniture over the phone.
| You can place an order by e-mailing [email protected];
| To make the connection with us even easier, we also take orders through our social media:
    Facebook: https://www.facebook.com/MebeliVidenov;
    Instagram: https://www.instagram.com/en.videnov.bg/;

You can place an order in a few ways. Choose the best for you:
| You are welcome to come to one of our 46 stores and our sales consultants will help you.
| Place your order, fast and easy online using our website https://en.en.videnov.bg/;
| Contact our call center from Monday to Saturday between 08:00-19:30 and Sunday between 09:00 AM - 07:30 PM and order your new furniture over the phone.
| You can place an order by e-mailing [email protected];
| To make the connection with us even easier, we also take orders through our social media:
Facebook: https://www.facebook.com/MebeliVidenov;
Instagram: https://www.instagram.com/en.videnov.bg/;

| You can check when your order will be delivered in the order confirmation that you have received. We have over 4000 products that we deliver within 10 working days.
    . One or two days before the delivery day we will call you by phone to clarify the date. Then we will send you a text
    when to expect us. On the day of delivery, our driver will call you about 15 minutes earlier, so you can have the time to prepare.

| You can check when your order will be delivered in the order confirmation that you have received. We have over 4000 products that we deliver within 10 working days. One or two days before the delivery day we will call you by phone to clarify the date. Then we will send you a text when to expect us. On the day of delivery, our driver will call you about 15 minutes earlier, so you can have the time to prepare.

    You can pay in the most convenient way for you. You can choose from the following options while placing the order:
| On delivery – cash, with credit card (Visa and Mastercard), debit card (Visa, Mastercard, and Maestro), by stating in advance that you’d like to pay via a POS terminal
| Online – with bank transfer, credit card(Visa and Mastercard), debit card(Visa, Mastercard, and Maestro) or on installment with PB Personal finance
| In one of our 46 stores – cash or card
| With a Videnov gift voucher – in one of our stores or online.
    You can change your choice of payment method, but not later that the day before the delivery. This way you can pay for your order in one of our physical stores.

You can pay in the most convenient way for you. You can choose from the following options while placing the order:
| On delivery – cash, with credit card (Visa and Mastercard), debit card (Visa, Mastercard, and Maestro), by stating in advance that you’d like to pay via a POS terminal
| Online – with bank transfer, credit card(Visa and Mastercard), debit card(Visa, Mastercard, and Maestro) or on installment with BNP Paribas
| In one of our 46 stores – cash or card
| With a Videnov gift voucher – in one of our stores or online.
You can change your choice of payment method, but not later that the day before the delivery. This way you can pay for your order in one of our physical stores.

| When you place your order you can request and enter the details for the invoice and you will receive the document after the payment.

| When you place your order you can request and enter the details for the invoice and you will receive the document after the payment.

| The carrying service is made on the day of delivery. If you haven’t requested the service in advance, your product will be dropped off next to the vehicle.
    We try to get as close to the building as possible but this is not always possible. Without requesting carrying service, our driver travels alone and he may need
    assistance to unload bigger packages from the vehicle.
    The carrying service is performed in the whole country. Request it before placing the order or contact our consultants. You can still request the service until the delivery is specified.
    Payment is made on the spot. Fees are indicated under each product and the minimum fee is 30BGN. Please note that for some locations is included also a transport fee
    for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| The carrying service is made on the day of delivery. If you haven’t requested the service in advance, your product will be dropped off next to the vehicle. We try to get as close to the building as possible but this is not always possible. Without requesting carrying service, our driver travels alone and he may need assistance to unload bigger packages from the vehicle. The carrying service is performed in the whole country. Request it before placing the order or contact our consultants. You can still request the service until the delivery is specified. Payment is made on the spot. Fees are indicated under each product and the minimum fee is 30BGN. Please note that for some locations is included also a transport fee for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| We offer installation for the ordered goods. The installation service is nationwide and you can request it before you finish placing the order or
    contact our consultants.
    We try to do the installation from 3 to 5 days after the delivery. If you request the service when placing the order the installation group will contact you
    to choose a suitable day for the installation up to 2 days after the delivery. When requesting the installation afterward, we will contact you for more details.
    Payment is made on the spot. Fees are indicated under each product. The minimum fee is 45BGN. Please note that for some locations is included also a transport fee
    for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| We offer installation for the ordered goods. The installation service is nationwide and you can request it before you finish placing the order or contact our consultants. We try to do the installation from 3 to 5 days after the delivery. If you request the service when placing the order the installation group will contact you to choose a suitable day for the installation up to 2 days after the delivery. When requesting the installation afterward, we will contact you for more details. Payment is made on the spot. Fees are indicated under each product. The minimum fee is 45BGN. Please note that for some locations is included also a transport fee for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| You can return the product 30 days after delivery, by emailing us at [email protected] following information:
   • order number;
   • Picture of the product;
   • Description of the return reason;
   • Bank account and the holder for the refund.
| After confirmation from us, we organize the return with you and refund the amount in 5 working days.

| You can return the product 30 days after delivery, by emailing us at [email protected] following information:
• order number;
• Picture of the product;
• Description of the return reason;
• Bank account and the holder for the refund.
| After confirmation from us, we organize the return with you and refund the amount in 5 working days.

   You can make a claim when a product is missing or if you received a wrong item, damaged product or a missing part from the product. Here is how you can make a claim:
| Send us an e-mail at [email protected] with the following description: order number, your names, a photo of the product and a short description.
| Fill out the form on our website - https://en.videnov.bg/reclamation;
| Contact us via phone 0892 90 90 92.

   You can make a claim when a product is missing or if you received a wrong item, damaged product or a missing part from the product. Here is how you can make a claim:
| Send us an e-mail at [email protected] with the following description: order number, your names, a photo of the product and a short description.
| Fill out the form on our website - https://en.videnov.bg/reclamation;
| Contact us via phone 0892 90 90 92.