Products

    You can contact one of our representatives in the way that is most convenient for you:
| Call 0892 90 90 92 или 0700 8 90 92 from Monday to Friday between 08:00 AM - 07:00 PM. Saturday and Sunday between 10:00 AM - 07:00 PM;
| Send us Email at [email protected];
| Contact us on social media:
    Facebook: https://www.facebook.com/MebeliVidenov;
    Instagram: https://www.instagram.com/en.videnov.bg/;
| You are welcome to come to one of our 43 stores and talk to our consultants in person.

You can contact one of our representatives in the way that is most convenient for you:
| Call 0892 90 90 92 или 0700 8 90 92 from Monday to Friday between 08:00 AM - 07:00 PM. Saturday and Sunday between 10:00 AM - 07:00 PM;
| Send us Email at [email protected];
| Contact us on social media:
Facebook: https://www.facebook.com/MebeliVidenov;
Instagram: https://www.instagram.com/en.videnov.bg/;
| You are welcome to come to one of our 43 stores and talk to our consultants in person.

| It is important for us to provide maximum comfort for our customers, that is why we deliver every order to our customer`s address. This service is completely free of charge for orders over 150 € / 293,37 BGN and
    applies to the entire territory of Bulgaria. We have over 4000 products that we deliver within 10 working days. One or two days before the delivery day we will call you by phone to clarify
    the date. Then we will send you a text when to expect us.

| It is important for us to provide maximum comfort for our customers, that is why we deliver every order to our customer`s address. This service is completely free of charge for orders over 150 € / 293,37 BGN and applies to the entire territory of Bulgaria. We have over 4000 products that we deliver within 10 working days. One or two days before the delivery day we will call you by phone to clarify the date. Then we will send you a text when to expect us.

    You can place an order in a few ways. Choose the best for you:
| You are welcome to come to one of our 43 stores and our sales consultants will help you.
| Place your order, fast and easy online using our website https://en.en.videnov.bg/;
| Contact our call center from Monday to Friday between 08:00 AM - 07:00 PM. Saturday and Sunday between 10:00 AM - 07:00 PM and order your new furniture over the phone.
| You can place an order by e-mailing [email protected];
| To make the connection with us even easier, we also take orders through our social media:
    Facebook: https://www.facebook.com/MebeliVidenov;
    Instagram: https://www.instagram.com/en.videnov.bg/;

You can place an order in a few ways. Choose the best for you:
| You are welcome to come to one of our 43 stores and our sales consultants will help you.
| Place your order, fast and easy online using our website https://en.en.videnov.bg/;
| Contact our call center from Monday to Friday between 08:00 AM - 07:00 PM. Saturday and Sunday between 10:00 AM - 07:00 PM and order your new furniture over the phone.
| You can place an order by e-mailing [email protected];
| To make the connection with us even easier, we also take orders through our social media:
Facebook: https://www.facebook.com/MebeliVidenov;
Instagram: https://www.instagram.com/en.videnov.bg/;

| You can check when your order will be delivered in the order confirmation that you have received. We have over 4000 products that we deliver within 10 working days.
    . One or two days before the delivery day we will call you by phone to clarify the date. Then we will send you a text
    when to expect us. On the day of delivery, our driver will call you about 15 minutes earlier, so you can have the time to prepare.

| You can check when your order will be delivered in the order confirmation that you have received. We have over 4000 products that we deliver within 10 working days. One or two days before the delivery day we will call you by phone to clarify the date. Then we will send you a text when to expect us. On the day of delivery, our driver will call you about 15 minutes earlier, so you can have the time to prepare.

    You can pay in the most convenient way for you. You can choose from the following options while placing the order:
| On delivery – cash, with credit card (Visa and Mastercard), debit card (Visa, Mastercard, and Maestro), by stating in advance that you’d like to pay via a POS terminal
| Online – with bank transfer, credit card(Visa and Mastercard), debit card(Visa, Mastercard, and Maestro) or on installment with PB Personal finance
| In one of our 46 stores – cash or card
| With a Videnov gift voucher – in one of our stores or online.
    You can change your choice of payment method, but not later that the day before the delivery. This way you can pay for your order in one of our physical stores.

You can pay in the most convenient way for you. You can choose from the following options while placing the order:
| On delivery – cash, with credit card (Visa and Mastercard), debit card (Visa, Mastercard, and Maestro), by stating in advance that you’d like to pay via a POS terminal
| Online – with bank transfer, credit card(Visa and Mastercard), debit card(Visa, Mastercard, and Maestro) or on installment with BNP Paribas
| In one of our 46 stores – cash or card
| With a Videnov gift voucher – in one of our stores or online.
You can change your choice of payment method, but not later that the day before the delivery. This way you can pay for your order in one of our physical stores.

| When you place your order you can request and enter the details for the invoice and you will receive the document after the payment.

| When you place your order you can request and enter the details for the invoice and you will receive the document after the payment.

| The carrying service is made on the day of delivery. If you haven’t requested the service in advance, your product will be dropped off next to the vehicle.
    We try to get as close to the building as possible but this is not always possible. Without requesting carrying service, our driver travels alone and he may need
    assistance to unload bigger packages from the vehicle.
    The carrying service is performed in the whole country. Request it before placing the order or contact our consultants. You can still request the service until the delivery is specified.
    Payment is made on the spot. Fees are indicated under each product and the minimum fee is 45 BGN / 23.01 €. Please note that for some locations is included also a transport fee
    for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| The carrying service is made on the day of delivery. If you haven’t requested the service in advance, your product will be dropped off next to the vehicle. We try to get as close to the building as possible but this is not always possible. Without requesting carrying service, our driver travels alone and he may need assistance to unload bigger packages from the vehicle. The carrying service is performed in the whole country. Request it before placing the order or contact our consultants. You can still request the service until the delivery is specified. Payment is made on the spot. Fees are indicated under each product and the minimum fee is 45 BGN / 23.01 €. Please note that for some locations is included also a transport fee for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| We offer installation for the ordered goods. The installation service is nationwide and you can request it before you finish placing the order or
    contact our consultants.
    We try to do the installation from 3 to 5 days after the delivery. If you request the service when placing the order the installation group will contact you
    to choose a suitable day for the installation up to 2 days after the delivery. When requesting the installation afterward, we will contact you for more details.
    Payment is made on the spot. Fees are indicated under each product. The minimum fee is 54 BGN / 27.61 €. Please note that for some locations is included also a transport fee
    for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| We offer installation for the ordered goods. The installation service is nationwide and you can request it before you finish placing the order or contact our consultants. We try to do the installation from 3 to 5 days after the delivery. If you request the service when placing the order the installation group will contact you to choose a suitable day for the installation up to 2 days after the delivery. When requesting the installation afterward, we will contact you for more details. Payment is made on the spot. Fees are indicated under each product. The minimum fee is 54 BGN / 27.61 €. Please note that for some locations is included also a transport fee for the carrying service group. See the terms and conditions for the different cities at en.videnov.bg/page/uslugi.

| You have the right to return a purchased item within 14 days from the moment you receive it at the delivery address. We believe that two weeks is enough time for you to calmly decide whether the product is exactly what you want in your home. The item must be returned in full completeness, with documentation, and in good condition, in accordance with Article 55 of the Consumer Protection Act.

You can request a return within 14 days after receiving your order by sending us an e-mail at [email protected] with the following information:
   • Order number;
   • A photo of the product;
   • Description of the reason for the return (optional);
   • Bank account details and account holder name for the refund (if the refund will be issued via bank transfer).

Return costs: You bear the direct costs of the return (Art. 55, para. 2 of the Consumer Protection Act).

Return options:
1. Personal delivery to the warehouse in Yambol, Yagoda St. 6, tel. 0892 90 90 92
- Working hours: Monday–Friday, 08:00–17:00
- You bear the risk until the item is received at the warehouse.
2. Delivery by courier to the warehouse in Yambol, Yagoda St. 6, tel. 0892 90 90 92
- Working hours: Monday–Friday, 08:00–17:00
- You bear the risk until the item is received at the warehouse.
3. Delivery with our transport:
  • Transport fee: 10% of the value of the returned item, minimum 50 BGN / 25.57€
  • Disassembly and/or carrying and/or packaging can be performed for an additional fee (details in the “Services” section).

| You have the right to return a purchased item within 14 days of receiving it. Send an e-mail to [email protected] with the following information:
• Order number;
• A photo of the product;
• Reason for return (optional);
• Bank account details and account holder name (if the refund is via bank transfer).

Return costs: borne by the customer.

Return methods:
1. In person at the Yambol warehouse, Yagoda St. 6, tel. 0892 90 90 92
- Working hours: Monday–Friday, 08:00–17:00
- You bear the risk until the item is received at the warehouse.
2. By courier to the Yambol warehouse, Yagoda St. 6, tel. 0892 90 90 92
- Working hours: Monday–Friday, 08:00–17:00
- You bear the risk until the item is received at the warehouse.
3. Via our transport – fee 10%, minimum 50 BGN / 25.57€.
Disassembly/carrying/packaging available for an additional charge.

   You can make a claim when a product is missing or if you received a wrong item, damaged product or a missing part from the product. Here is how you can make a claim:
| Send us an e-mail at [email protected] with the following description: order number, your names, a photo of the product and a short description.
| Fill out the form on our website - https://en.videnov.bg/reclamation;
| Contact us via phone 0892 90 90 92.

   You can make a claim when a product is missing or if you received a wrong item, damaged product or a missing part from the product. Here is how you can make a claim:
| Send us an e-mail at [email protected] with the following description: order number, your names, a photo of the product and a short description.
| Fill out the form on our website - https://en.videnov.bg/reclamation;
| Contact us via phone 0892 90 90 92.

Dear customers,

As part of our commitment to the protection of your personal information and in the spirit of transparency, we hereby notify you of an incident involving unauthorized access to customer data from the online store en.videnov.bg

1 . What happened ?

On July 21, 2025, our IT department detected suspicious activity on the administrative panel of the online store. Following an internal investigation, it was established that unauthorized access had been obtained to a portion of customer data.

On July 30, 2025, through an external source, the existence of downloaded customer data was confirmed.

2.  What data were affected ??

 - If you have a registration but have not placed any orders: name and email address.

- If you have a registration and have placed orders: full name, email address, telephone number, and delivery address.

- If you have used consumer credit: full name and/or unified civil number.

Important: No information relating to bank cards or other payment data has been affected. All online payments are processed through secure payment systems (BORICA virtual POS terminal with SSL/TLS encryption).

3.  What are the potential risks for you?

  As present, there is no evidence of misuse of the information. Nevertheless, it is possible that:

 - You may receive phishing emails or phone calls falsely claiming to be from us.

- There may be attempts at fraud through requests for additional personal or financial data.

4.  What measures have we taken ?

We immediately restricted access to the administrative panel and implemented additional measures for system control and monitoring.

We have notified the Commission for Personal Data Protection, and we are working in close cooperation with the competent authorities to clarify the case.
 

5.  What do we recommend ?

Change the password for your account on our website and update the password of related email accounts. If possible, enable two-factor authentication.

Be cautious when receiving emails or phone calls requesting personal information.
 

6.  Whom to contact for questions ?

Our Data Protection Office is available for further information:

[email protected]

0899 876 782 (on working days from 09:00 AM to 05:30 PM)

‘Furniture Videnov’ remains committed to the protection of your personal data and takes all necessary measures to prevent similar incidents in the future.