GENERAL TERMS AND CONDITIONS FOR USING THE SERVICES OF Videnov.bg

Please read these Terms and Conditions carefully before using this website. If you register, generate orders, and request services on www.Videnov.bg it is considered that you agree, fully accept and you are required to follow these GENERAL CONDITIONS. If you DO NOT accept these terms, do not use this website!
These GENERAL CONDITIONS govern the relationship between Furniture Videnov Ltd as the owner of the domain videnov.bg  on one side and the Users of electric(Internet) pages and services located on the domain videnov.bg  and its subdomains(the Site) as well as the relationship with the same when using the information and commercial services offered by Furniture Videnov Ltd (called Services)
Furniture Videnov Ltd is a company registered in the Republic of Bulgaria with its headquarters and address “Yagoda 6, Yambol City” registered in the National Agency of Public Registry. With UIC 206300273

CONTENT:    
I.Conditions for using the Site  Videnov.bg
II. Users obligations upon registration
III. Personal data protection Privacy Policy of Videnov.bg
IV. Copyrights and related restrictions
V. Standard goods:
           1. Goods and Services featured on the site
           2. Purchasing goods and/or Services on Videnov.bg

                2.1. Online purchase on leasing
           3. Delivery of purchased goods
           4. Payment of the purchased goods and services
           5. Cancellation of purchased goods
VI. Non-standard goods
VII. Warranty service
VIII. ( Cookies) and remarketing
IX. Reviews and Ratings
X.Other

I. Conditions for using the Site Videnov.bg
The user is informed and declares his/her consent that some of the goods published on the Site may be indicated as available in the store network but there may be no availability of these goods and products, as well as accessories to them when placing an order through the online system.
The user is informed and declares his/her consent that the order requested by him/her may undergo changes, which Videnov.bg is required to inform the user to the email and/or phone number provided by him/her and/or by any other appropriate means by the time of receipt of confirmation of the final dispatch of the order to the users address.
In order to use the Site, the user must have access to the World Wide Web directly or through other devices, that have access to Web-based content. Videnov.bg only provides the information on the Site and is not liable for any interference or technical problems preventing the use of the Site due to the User’s operation of computer equipment.

II. Users obligations upon registration        
For the purpose of using the Videnov.bg Site, the User agrees and declares that he/she will provide true, accurate, up-to-date and complete information when filling the registration form (under the name of Personal Data) In case the User provides false, inaccurate, outdated or incomplete information, Videnov.bg shall have the right to close and/or delete the information about his/her postal address and to deny him/her further access to part or all of its services and Videnov.bg shall not be held responsible for any incorrect and/or inaccurate order made in connection with the information received from the User.

III. Personal data protection Privacy Policy of Videnov.bg
According to the Personal Data Protection Act, the User has the right to access his/her own Personal Data that he/she has entered and/or made available to Videnov.bg when using the Site, as well as for the purpose of making corrections to the Personal Data provided.  In case the user has requested order and has not timely requested a correction in the information with the provided Personal Data, as a result of which Videnov.bg has inaccurately fulfilled the order requested by the user, Videnov.bg shall not be held liable in any way for the inaccurately fulfilled order and any damages suffered shall be covered by the user.
By these Terms and Conditions Videnov.bg informs users that they should fill in the specified fields requiring personal data and registration form on the Site, where they expressly agree to provide Personal Data for processing by Videnov.bg for the delivery of ordered goods or additional services.
All Personal Data and other data voluntarily provided by the User and necessary for its identification in the process of using the Site, are stored, processed and used by Videnov.bg for the purpose of fulfilling the contractual obligation to customers, for the support of certain functionalities of the services offered, such as calculating individual delivery charges, for uploading and installation (the list is indicative and non-exhaustive), for the purpose of advertising goods and services offered in the Furniture Videnov.
Videnov.bg informs and explicitly declares to the User that the Personal Data provided by the User is not disclosed to third parties for advertising and promotional purposes.
Videnov.bg has taken all the necessary technical and organizational measures, accessible about the achievements of technical progress, to protect the Personal Data of Users from unlawful intrusions and to guarantee their confidentiality.
Videnov.bg could use the IP addresses and other data of Users to disclose their identity in cases where this is necessary to comply with the law, legal procedures and/or to ensure compliance with these Terms and Conditions.
If the chosen payment method is "Leasing with BNP Paribas" or the User, the User agrees that the personal data and copies of personal documents declared by the User will be provided by Videnov.bg to BNP Paribas Personal Finances EAD.
More information about the protection of Personal Data at "Furniture Videnov" Ltd. can be found at this link.

IV. Copyright and related restrictions
Videnov.bg grants the right to Users to use all services that are mentioned on the Site only for personal non-profit purposes and provided that they do not infringe the copyrights of Videnov.bg or third parties related directly or indirectly to the materials on the Site. It is expressly forbidden to copy, publicly distribute or give away the materials published on this Site for any purpose by the Users. The use of the materials posted on this Website on other websites is prohibited and violators are subject to penalties under the provisions outlined in the Copyright and Related Rights Protection Act.
Videnov.bg reserves the right to assign the rights to publish materials and other information published on the Site to third parties, subject to a further agreement in writing, governing the legal relationship, between Videnov.bg and the person publishing the information.
When purchasing goods subject to copyright and/or patent rights Videnov.bg does not grant any additional rights of use and distribution, except for the rights and/or licenses expressly mentioned by the manufacturer/distributor of the goods.
All goods and services provided by Videnov.bg, which are under the protection of the Copyright and Related Rights Protection Act, are provided to Users in their original form, packaging and medium without any influence from Videnov.bg and in accordance with the licenses and distribution rights granted by their manufacturers and/or distributors for the Republic of Bulgaria.
The links provided on the Videnov.bg Site to sites owned by third parties are published solely for the convenience of Users. When using such a link, users do not use a service provided by Videnov.bg and with regard to the use of the link outside the Videnov.bg Site, these Terms and Conditions do not apply.
Videnov.bg does not control the above-mentioned sites, which are not owned by Videnov.bg, and does not assume any responsibility with regard to their information and/or content. By these Terms and Conditions, Videnov.bg informs Users that it in no way imposes or recommends the use of these sites by Users, nor the information published therein. Visiting the mentioned sites and all risks associated with their use are entirely at the expense of the Users and Videnov.bg shall not be held liable in any way for any damages suffered by the Users in this regard.

V. Standard Goods
1. Goods and Services Featured on the Site
The information about the goods on the Site is divided into types of groups and subgroups.
The page (link) to each item listed on the Site provides information about the price, the main characteristics of the product, and additional information designed to help Users make an informed choice when purchasing the product.
Videnov.bg reserves the right to publish names, models and other product information in English when:
(a) There is a danger that valuable information about the characteristics of the goods will be lost in translation;
b) There is no generally accepted terminology in Bulgarian;
c) The good itself has information in English.
All prices quoted on the website are in Bulgarian Leva and include VAT. In case the goods have several modifications, the prices for each of the modifications are indicated on the page.
The promotions/discounts apply to the respective calendar month. The price of the promotional products changes weekly. The percentage/price differentiation is explicitly stated in the individual description of the promotional product offered at the time of viewing in the given period.
Merchant reserves the right to provide special offers/deals or discounts with different terms and/or receipt methodologies.
Videnov.bg shall have the right to make changes to the published products, services, prices and other characteristics of the goods at any time and without notice, and Users shall be deemed informed of said changes from the date of their publication. The information about some of the published products may not be updated, but in any case, Users will be notified in the case of an order made on the Site with an online purchase form prior to their delivery of the non-updated information on the Site related to the ordered products.

2. Purchase of Goods and/or Services presented in Videnov.bg

The User has the right to order all goods and services listed on the Videnov.bg Site. When placing an order, the User has the right to choose the type of goods and their quantity, method, and terms of delivery, according to the options offered on the Site.
At any time before the final confirmation of the Order by filling in the online purchase form, the User has the right to make changes to the goods and services selected.
When placing an order on the Site, the User enters into a contractual relationship with "Furniture Videnov" Ltd. concerning the specific order and regulated by these General Terms and Conditions, the order is considered to be definitively carried out after receiving confirmation of the order, following the instructions set out on the Site;
Videnov.bg has the right to change the prices indicated on the Site at its sole discretion, at any time, and without being obliged to notify Users in advance. The User is obliged to pay the price that was indicated on the Site at the time of placing the order, regardless of whether it is lower or higher than the updated price. In case of technical errors in the information published on the Site, as a result of which the order cannot be fulfilled, Videnov.bg shall have the right to refuse the execution of the order and shall not owe any compensation to the User other than the refund of the amounts paid and/or deposited by the User for the canceled order, if any. The site does not offer for purchase items/products of zero values, in the presence of such, it is automatically assumed that the offer is invalid.

2.1. Online  purchase on Installment

- Any user that would like to purchase goods(s) on Leasing via the online shop must apply to a financial institution for credit.
- Only a user whose specific online order has a total online price (excluding the shipping cost) equal to or over 150 hundred and fifty BGN, regardless of the number and unit online sales price of the goods included in the order, is eligible to apply for credit.
- The application process is carried out: through the website, through the user's registered www. videnov.bg account, by selecting the "payment method", through the Customer Service Center /Call Center/ or in the sales outlets of Furniture Videnov, after which the prescribed procedure is followed.
- The conditions to be met by the user in order to be granted credit are unilaterally determined by the financial institution, in accordance with its credit policy. FURNITURE VIDENOV is not involved in any way in the crediting of the purchase nor in any of the relations in connection with the crediting, including but not limited to the determination of the conditions for applying for credit, the approval or refusal of credit, the determination of the terms and conditions of the credit agreement, in the event of default - in the taking of the enforcement actions provided for by law, etc. FURNITURE
VIDENOV is not a representative and does not act as an intermediary for any commercial bank.
- The delivery of goods purchased on an installment basis through the online store shall be made only after FURNITURE VIDEANOV has been notified by the financial institution that the applicant has been
approved, subject to credit in full of the respective order. The delivery period is indicated under each item on the website and starts from the moment FURNITURE VIDENOV receives the notification referred to in the previous sentence and contacts the applicant. Upon receipt of the requested item(s), the customer shall sign the Consumer Credit Agreement, the Consumer Credit Declaration Request, and the insurance certificates in case he/she has opted for a secured credit. The borrower prepares an advance copy of his/her identity card, on which he/she writes "True to the original" in his/her handwriting and signs. The copy of the identity card shall be handed over to the courier.
- The delivery shall be executed on the basis of the data (first name, surname, and PIN, delivery address - business or current address) specified by the customer in the Consumer Credit Agreement. Receipt of the goods(s) shall be made in person by the person who concluded the credit agreement, after verifying his/her identity by presenting an identity document.

3. Delivery of the goods                                                                                
The delivery period for the goods ordered is indicated under each product and the period may be extended on holidays and/or weekends by the period of not working days. In all cases there may be a delay in the delivery times indicated, you will be notified by one of our associates. In case of delayed delivery by the “merchants,” a penalty of 0.1% for each day of delay is provided in favor of the User. In case of delayed receiving by the User of the ordered items a penalty of  0,1 % for each day of delay after 3 days from the receipt notification is provided in favor of the “merchants”. In both cases, the penalty shall be paid on demand.
In case more than three cases of inability to specify a delivery date with the User, regarding the delivery of a specific order due to the last one's fault, the order is canceled. Failure to specify a delivery date may be expressed in a failure to make a telephone call to the phone number provided by the User, failure to provide an opportunity for the employee of the “Merchant” to offer a delivery date, and others. In case of more than 3 postponements/changes in the delivery date for a specific order by the User, after the first stated delivery date by the “Merchant” or a maximum postponement period of, more than 30 days the order is canceled.
A request for an early postponement can be done either via phone at 0700 8 90 92; 0892 90 90 92 or by email to: [email protected] the above deadline is not met, the general cancellation rules apply. A liable failure to appear on the agreed date by the User(buyer), automatically leads to the charging of transport costs (the amount of 5BGN) for further agreed deliveries. In case of 3 deliveries to the customer’s address and liable non-acceptance of the goods by the customer, the order is canceled.
*The following shall be considered liable: any failure to appear, that is not requested in advance or has been requested on the day of the agreed delivery without any valid reason or force majeure/flood, fire, earthquake, death,/
The delivery of the ordered goods shall be carried out in the matter chosen by the User and in accordance with specified terms, observing the terms of Article 103b of the ZZP
The conditions for transport and carrying service on the floors are specified in the “Services” section of the website.
The delivery is made to the nearest place to the entrance of the building or the door of the house. Such “location” will be considered to be the nearest point where the “Merchant” vehicle can be parked.
The user needs to assist with unloading the ordered goods from the vehicle when a carrying service is not requested.
Videnov.bg may request additional confirmation, including by phone, fax, or e-mail on the order. In case the User refuses to provide the information requested by Videnov.bg, the refusal to provide it automatically leads to the cancellation of the order with or without further notice to the User.
The delivery cost is indicated in the "terms of delivery" and is automatically calculated in the value of the order.
The “Merchant” reserves the right to refuse or change the place of delivery of the order under the following conditions:
- Objective impossibility of delivery in places with undeveloped or unsuitable road infrastructure.
- Unpaved roads, narrow roads, the passage of which is dangerous for the integrity of the load or vehicle or the health of the transporter and other such.
- Areas of increased crime or undeveloped city areas.
In case of a change of delivery location, the Merchant shall notify the Customer in advance of the existence of the impending facts and arrange for an alternative location that is good for both parties.
Videnov.bg shall not be responsible for any delay in case the delay is due to the fault of the courier making the delivery and/or due to force majeure circumstances beyond the control of Videnov.bg. Videnov.bg shall not be held responsible for full or partial non-fulfillment of its obligations if it is due to "Force Majeure". This is understood as a circumstance (event) of an extraordinary nature that occurred after the conclusion of the Contract, could not be predicted and does not depend on the will of the parties such as fire, industrial accidents, military actions, natural disasters - storms, heavy rains, floods, hail, snowfall, earthquakes, ice, drought, landslides and other natural disasters, embargoes, government bans, strikes, riots.
During delivery, the goods shall be carefully inspected by the User and/or his authorized person. In the event of any externally visible defects being detected during the examination - possible damage, bumps, and other damages detected during delivery, the User should sign a damage report in the presence of the courier immediately and notify an associate from the On-line Department by phone 0892 90 90 92 or e-mail: [email protected].
Upon receiving the package by the User without remarks, any claims for externally visible defects are unfounded and as such should not be satisfied. In the event that a damage report is not prepared and signed in the presence of the courier upon receipt of the consignment and/or an Online department assistant is not immediately notified by telephone at 0892 90 90 92 or e-mail: [email protected], the User shall forfeit the right to bring the identified externally visible defects into conformity with the contract of sale.
In case of a defect found in the consumer goods due to transportation, the consumer shall be notified by telephone, after which the parties shall set a new deadline for delivery and delivery of the goods depending on the circumstances. If the trader fails to deliver and hand over the goods within this additional period, the consumer has the right to cancel the contract.
In cases where Videnov.bg has set in writing a specific date and time for delivery, the statement shall be binding. In the event of an incorrect or wrong address, contact person, and/or telephone number when submitting the order, Furniture Videnov shall not be held liable for inaccurate execution of the order as a result of incorrect information provided by the User.
Upon delivery of the goods, the User or a third party designated by him/her shall sign the accompanying documents. The third party is considered to be any person who is not the holder of the application but accepts the goods upon delivery to the delivery address indicated by the User.
In the event that the User is not found within the delivery period at the address indicated by him and/or access to the delivery address is not provided, Videnov.bg shall be released from its obligation to deliver the requested goods, and the User shall lose his rights under the order made by him for the delivery of goods.
Videnov.bg reserves the right to change the subcontractor carrying out the delivery, without being obliged to inform the User in advance, as long as this does not affect the method and time of delivery.
Videnov.bg carries out deliveries through subcontractor(s) only on the territory of Bulgaria.

4. Payment of the purchased goods and services    
When making payment in cash for the ordered goods and services, the User is obliged to deposit at the time of delivery to Videnov.bg or its representative/subcontractor performing the delivery the full value of the delivered goods according to the confirmed order. In the event that, within 30 (thirty) days from the date of delivery, the User refuses part or all of the purchased goods, Videnov.bg undertakes to refund part or all of the amount deposited for their purchase. In the event that the User does not exercise his right to withdraw from the purchased goods or services within the aforementioned period, Videnov.bg shall automatically transform the deposit as payment of the value of the ordered goods or services.
In case of payment on delivery, the User shall deposit an amount equal to the value of the goods delivered according to the confirmed order to the delivery person authorized by the merchant. In the event that within 30 (thirty) days from the date of delivery, the User refuses the goods purchased in part or in full, Videnov.bg shall be obliged to refund part or in full the amount deposited for their purchase. In the event that the User does not exercise his right to withdraw from the purchased goods or services within the aforementioned period, Videnov.bg shall automatically transform the deposit as payment of the value of the ordered goods or services.
In case of payment by bank transfer, the User shall deposit an amount equal to the value of the goods delivered in accordance with the confirmed order in the bank account of "Mebeli Videnov" Ltd. indicated in the generated invoice and only after the deposit is confirmed as received and the bank account is credited with the corresponding amount, Videnov.bg shall execute the delivery of the ordered goods and services. When generating an order with payment by bank transfer, the trader sends a pro forma invoice, on which payment should be made within 5 /five/ working days of its dispatch. In the event of failure to comply with the preceding sentence, FURNITURE VIDENOV reserves the right to cancel the order generated by the customer.
In case that within 30 (thirty) days from the date of delivery the User refuses part or all of the purchased goods, Videnov.bg undertakes to refund part or all of the deposited amount for their purchase. In the event that the User does not exercise his right to withdraw from the purchased goods or services within the mentioned period, Videnov.bg shall automatically transform the deposit as payment of the value of the ordered goods or services.
In case of payment through a virtual POS terminal, the User deposits an amount equal to the value of the delivered goods according to the confirmed order through a virtual POS terminal and only after the deposit transaction is confirmed, Videnov.bg execute the delivery of the ordered goods and services. In the event that within 30 (thirty) days from the date of delivery, the User refuses part or all of the purchased goods, Videnov.bg is obliged to refund part or all of the deposited amount for their purchase.
The installation service is offered throughout the country. For cities: Botevgrad, Blagoevgrad, Burgas, Varna, Veliko Tarnovo, Vidin, Gabrovo, Gorna Oryahovitsa, Gotse Delchev, Dobrich, Dupnitsa,  Kazanlak, Kardzhali, Kyustendil, Lovech, Montana, Pazardzhik, Pernik, Petrich, Pleven, Plovdiv, Ruse, Sandanski, Svilengrad, Sofia, Stara Zagora, Troyan, Haskovo, Shumen and Yambol shall be paid only the price of the provided assembly services. For all other locations in Bulgaria, an additional transport fee of BGN 1 per km is payable in one direction to the nearest of these cities.
Installation of the purchased furniture shall be carried out on a day other than the day of delivery.
The installation price is indicated for each product. In case the price of a single product or the total amount of all products requested is less than 30 BGN, the customer has to pay a minimum fee of 30 BGN. If there are no prices specified for fitting, the following will be taken into account.
The delivery service is available in the following cities: Blagoevgrad, Burgas, Varna, Veliko Tarnovo, Vidin, Dobrich, Kazanlak, Montana, Pazardzhik, Pernik, Petrich, Pleven, Plovdiv, Ruse, Sofia, Stara Zagora, Haskovo, Shumen and Yambol. For all other locations in Bulgaria, an additional transport fee of BGN 1 per km is payable in one direction to the nearest of these cities.
The delivery price is indicated for each product. The price for the delivery is based on the levels/floors that need to be covered by the group performing the service. Please note that there is a charge for zero, ground floors although these may not be numbered in your building. If the price of a single product or the final price of all products requested by the customer for the delivery is less than 20BGN, the customer will be charged a minimum fee of 20BGN.
If there are no prices specified, the following will be taken into account for delivery: 6% of the price of the items up to and including the second floor and 2% on each subsequent floor (in the case of delivery by lift it is 6% of the price of the items, regardless of the floor).
Payment for requested delivery and/or installation services is due at the time of delivery.
                                                     
5. Cancellation of purchased goods  
The consumer shall have the right to refuse and request the return of the goods ordered and purchased by him within 30 (thirty) days of receipt of the goods at the delivery address, in the event that they are complete with the accompanying purchase documentation and under the conditions of Article 55 (durable goods) of the Consumer Protection Act. The trader proposes a longer period than the statutory period (in Article 55(1) of the Consumer Protection Act) of 14 days.
Satisfaction of a request for return of goods: The goods must be in complete condition with the accompanying purchase documentation. If the consumer has not kept the original packaging, he should pack the goods for transport in order to preserve them. It is recommended that the packaging is appropriate to the weight and contents of the goods. Each package should be securely sealed and reinforced around the edges. For good packaging, the practice requires the use of at least 2 different components (corrugated cardboard, aeroplast, nylon, stretch film, and/or tape), as the risk of loss/injury of the goods is borne by the consumer until they are taken into storage by /an employee of/ the Merchant. Severely damaged items are not returnable.
Additional services (delivery and installation) are not refundable.
In the event of withdrawal from the contract, the consumer is obliged to bear the direct costs of returning the goods (basis Art. 55 para. 2 of the Consumer Protection Act). The consumer has the option to deliver the goods himself to the warehouse Petrich, with the address City of Petrich, "Mesta" Street №3. In this case, the risk of accidental loss of the goods shall be borne entirely by the user until they are handed over to the company's warehouse. It is not possible to return the products to the stores of Videnov Furniture.

In case of return of the goods by the Users, the Merchant offers to transport the items, the fee set for this is 6% of the value of the returned goods, but not less than 20 /twenty leva/
For assistance in dismantling and/or removal upon return of the goods, the Consumer shall additionally pay for these services. The conditions are set out in the "Services" section of the website.
The merchant in the case of the hypothesis of paragraph 5 of Article 57 of the CPA, namely "for the delivery of sealed goods that are opened after their delivery and cannot be returned for reasons of hygiene or health protection" reserves the right not to satisfy the consumer's request for return under Article 50-56.

VI. Non-standard goods                                                                                                      
Non-standard goods and services with them can be requested in our stores “FURNITURE VIDENOV’

VII. Warranty service                                                                                   
1. With every order, that is under warranty,Videnov.bg sign a contract with the User for purchase with details about the goods and warranty period, as well as all the terms of the warranty. Videnov.bg recommends the installation be done by an entitled professional/company. When the user does not use the installation service, the User needs to read the instructions for the installation with the attached scheme- AP (assembly plan).

In case of any ambiguity or problem, the User should contact us (before starting/performing the assembly) at +359 892 90 90 92 or e-mail: [email protected]

The warranty does not have an influence on the user's rights, from the 4th chapter ”Claims” from LAW ON THE PROVISION OF DIGITAL CONTENT AND SERVICES AND ON THE SALE OF GOODS

Despite the warranty, the merchant is responsible for the lack of conformity of the consumer goods with the contract, in accordance with terms of Articles  33-36(LAW ON THE PROVISION OF DIGITAL CONTENT AND SERVICES AND ON THE SALE OF GOODS) IN CONJUNCTION WITH Articles  41-47 of the (LAW ON THE PROVISION OF DIGITAL CONTENT AND SERVICES AND ON THE SALE OF GOODS). The specific legal texts you can read at: https://videnov.bg/page/reklamatsii

 
2. The user loses the rights under the warranty provided if:

a) in case of failure to provide or to fully complete warranty or payment documents

b) in case of damage caused during transportation of a client order from the customer, carrying of the client order by the customer, injury of the goods during improper unpacking, with sharp objects or improper installation from the customer;

c) in case of an attempt to install or repair the goods, by the customer or other than Videnov.bg authorized service center

d) in case of damage/defects caused by improper use of the products(by dampness, scratching, discoloration, smashing, tearing, burning and other caused by the user)

e) in case of damage to the entire physical integrity of the product;

f) in case, when opening the delivered package the customer finds a discrepancy that he/she does not report but starts installation of the product;

g) in case of no cooperation by the customer and failure to provide information to prove the discrepancy of the product (photos and others)

h) The legal/commercial guarantee provided for the product does not cover damage caused by force majeure (flood, earthquake, fire, and other);

i) In case maintenance of the product is done by the customer or someone else(third party) -that is different than the specifically indicated one in the description of the product.

The warranty provided for the product does not cover components of the product with a limited expiry date.

Warranty service shall be accepted only at the locations specified on the sales contract, with complete documentation and a full product package. Warranty service is performed only by a special center of Furniture Videnov.

The goods and services referred to on this Site are limited to the Terms and Conditions and information set out on the Site only and no warranties of any other kind beyond those stated, including commercial warranties are provided. Videnov.bg obligations with respect to the products and services offered on the Site are governed by the respective agreements with the distributors of the products.

VIII. ( Cookies) and remarketing                                                                   
While browsing at  Videnov.bg, advertising cookies will be added to your browser so that we can understand better what you are interested in. Our display advertising partner AdRoll allows us to show you ads based on the pages you viewed at videnov.bg. The technology that our partner uses does not collect personal information like name, email, postal code, or phone number. You can visit this page to remove AdRoll and its target ads

IX. Reviews and Ratings   
The merchant guarantees that the published product reviews and ratings are from customers who have actually purchased the goods. After each delivered order an email with an encrypted link is sent to the customer, with the opportunity to give their rating for the products. Users can not rate products if they have not purchased them. The website videnov.bg publishes ratings with an indicator of 3 stars or bigger, based on which forms the overall rating for the item. All positive reviews and/or ratings for one or two stars, those who have remarks, complaints, or defects are being called by one of our colleagues to resolve the case. Published reviews are not influenced by a contractual relationship with another merchant or are sponsored.

X. Other
The merchant has the right to unilaterally change all the terms and conditions of videnov.bg , the changes remain valid from the date of their update only for future customers. For current customers(contracts) the revisions of the General Terms and Conditions are valid at the time of their generation apply.
In case of changes in current contracts, the rules of Article.147b CCP applies.

Last updated on 30.05.2022